FAQ's

Custom Hoodie Order Process

If you are wanting to order a fully customised hoodie we've tailored our ordering process so that you can see the outer and inner design that you are ordering. Simply go to our custom hoodie page, choose your size, hood style, back of hoodie length and check out, we will contact you within 24 hours with current inner and outer colour way options and then have your hoodie dispatched within 7 days.

Shipping Info

All Phunky Clothing orders receive free standard shipping to anywhere in Australia. Orders will be sent via Couriers or Australia Post. Due to the current Covid restrictions, orders will not require signature on delivery.

You will receive an email when your order has been shipped, please check your junk folder as sometimes this is where these emails end up!

Delivery times will vary. We will endeavor to have all items available in stock and have order dispatched within 48 business hours from time order is placed. Please note - Once item is shipped from our premises your parcel is out of our control and in the hands of our preferred delivery service. Please refer to tracking email for delivery updates. For all custom made OG Hoodie orders please allow up to 7 working days for your order to be dispatched. 

Returns Policy

We strive to provide you with a perfect product each and every time. If at any time you are dissatisfied with your purchase please contact us so we can work through any issues you may have.

all items will only be refunded if deemed faulty by us. We will not replace for change of mind or misuse of a product. all products must be returned to us, once received and assessed, we will exchange or credit in full if deemed the product is faulty.

If products are damaged in transit, photographic evidence must be sent to us within 24 hours of receiving product. A replacement will be sent as soon as possible.

Terms & Conditions

Ordering- You must pay for products in full. You warrant that you are authorised to use your credit card or PayPal or Afterpay account. Some products may be unavailable from time to time. We reserve the right to alter or discontinue a product without notice.

Products displayed will be purchased using a secure online Visa or Mastercard transaction facilit, PayPal or Afterpay.

Phunky Clothing remain the owner of the products until you have paid in full for all the products ordered. The products are at your risk as soon as they leave our premises for delivery to you.